1. General Refund Policy

Due to the customized nature of our services, payments are generally non-refundable once work has started. Each resume, cover letter, LinkedIn profile, and career document is created based on individual client information and requirements, making it difficult to resell or reuse the completed work.

2. Eligible Refund Requests

A refund may be considered only in the following situations:

• ✔The project has not been started yet.
• ✔A payment was made accidentally or duplicated.
• ✔Zevy Resumes is unable to provide the purchased service due to circumstances on our side.

Refund eligibility will be reviewed on a case-by-case basis.

3. Non-Refundable Situations

Refunds will not be provided for:

• ✔Change of mind after the project has started.
• ✔Dissatisfaction caused by missing, incorrect, or incomplete information provided by the client.
• ✔Failure to provide required details or feedback.
• ✔Delays caused by the client.
• ✔Disagreement with professional recommendations or writing style.
• ✔Lack of job interviews, offers, or employment results.

Zevy Resumes provides professional career documents but cannot guarantee specific hiring outcomes.

4. Revision & Satisfaction Policy

We value client satisfaction and provide revision opportunities according to the selected package. Before requesting a refund, clients are encouraged to use the available revision process so we can improve the document according to their feedback. Revisions are intended for adjustments and improvements, not complete replacement of the original project scope.

5. Refund Request Process

To request a refund, clients must contact us with:

• ✔Order details
• ✔Reason for the refund request
• ✔Supporting information (if applicable)

Refund requests must be submitted before the project delivery is completed or within the applicable service period.

6. Refund Processing

If a refund is approved:

• ✔Processing time may vary depending on the payment method used.
• ✔Refunds will be issued through the original payment method where possible.
• ✔Any applicable transaction fees may not be refundable.

7. Service Guarantee

Our goal is to deliver professionally written, well-designed career documents that accurately represent your experience and career goals. If you have concerns about your order, please contact us first so we can work toward a suitable solution.